Sending SMS to an CRM customer

To send a SMS to a CRM customer from the database the user has to access the customer info page and then the Identity tab.

In the displayed page the Phone numbers container shows the customer phone numbers. To send a SMS message to one of those phone numbers, the user has to click on one of the numbers and then press the SMS button. Accolades will display the fields for composing the message.

For more information check the "Identity" section inside the "CRM (customers)" chapter.