Administrator info page - permissions tab

An administrator can perform tasks depending on his permissions. These permissions can be viewed in the administrator page using the Permissions tab.

The page is divided into 3 main sections:

Account list
the section is displayed only if the administrator has one or more permissions set to "Allowed for list (Accounts)" and it contains the accounts that the permission refers to;
Call center access
The section contains the accounts that are available for call center login to the administrator. The agent can use all the queues defined in the list (the permission is global to the entire account; no specific queues can be selected);
Permissions
Permissions: a details list will all the actions available inside the Accolades platform, along with the current setting for each one.

The permissions are divided into several sections, according to the parent module.

Administrators

This section defines the permissions for managing the administrators module.

add
permission for adding new administrators;
view
permission for viewing administrators;
identity tab
the permission for the administrator to view and edit data inside the Identity tab, for any administrator;
permissions tab
the permission for the administrator to view and edit data inside the Permissions tab, for any administrator;
API tab
the permission for the administrator to view and edit data inside the API tab, for any administrator;
delete
permission for deleting administrators;
impersonate
permission for impersonating other administrators.

Accounts

This section defines the permissions for managing the accounts module.

Besides the standard options ALLOWED and NOT ALLOWED most of the permissions also accept the value ALLOWED FOR LIST. This last value will allow the user to perform the task only for specified accounts, defined in the administrator page. Using this method an administrator can manage one or several accounts, but not all of them.

view
permission for viewing accounts;
add
permission for adding new accounts;
edit
permission for editing accounts;
delete
permission for deleting accounts;
view calls
permission for viewing the call list for accounts;
listen to the recorded calls
permission for listening the recorded calls;
view virtual faxes
permission for viewing virtual faxes, both sent and received;
send virtual faxes
permission for sending virtual faxes;
music on hold edit
permission for add, edit and delete music on hold sets;
account limits edit
permission for editing the various limits for an account (maximum number of elements from a group, storage space for the account etc.);
edit API
permission for editing the data inside the API tab for the account;
edit billing information
permission for editing the billing information for the account.

Users

This section defines the permissions for managing the users that are connecting to the asterisk server (phones).

add
permission for adding new users;
edit
permission for editing users;
delete
permission for deleting users;
tab: identity
permission for accesing and editing the identity tab, for a user;
tab: telephony
permission for accesing and editing the telephony tab, for a user;
tab: voicemail
permission for accesing and editing the voicemail tab, for a user;
tab: outbound calls
permission for accesing and editing the outbound calls tab, for a user
tab: call redirect
permission for accesing and editing the call redirecting tab, for a user;
tab: call recording
permission for accesing and editing the call recording tab, for a user;
tab: music on hold
permission for accesing and editing the music on hold tab, for a user;
tab: after call
permission for accesing and editing the after call tab, for a user;
tab: call center
permission for accesing and editing the call center tab, for a user;
tab: API
permission for accesing and editing the API tab (to integrate Accolades with external systems), for a user;
tab: operations
permission for accesing and editing the operations tab, for a user;

Queues

This section defines the permissions for managing the waiting queues for an account. Because the waiting queues are displayed on the account page, the permission for viewing the queues is inherited from the account viewing permission.

add
permission for adding new queues;
edit
permission for editing queues;
delete
permission for deleting queues;
static agents management
permission for managing the static agents for a queue;
after call survey
permission for managing the after call survey for a queue.

IVR

This section defines the permissions for managing the IVR entities for an account. Because the IVR entities are displayed on the account page, the permission for viewing the entities is inherited from the account viewing permission.

add
permission for adding new IVRs;
edit
permission for editing IVRs;
delete
permission for deleting IVRs.

Time conditions

This section defines the permissions for managing the time conditions for an account. Because the time conditions are displayed on the account page, the permission for viewing the entities is inherited from the account viewing permission.

add
permission for adding new time conditions;
edit
permission for editing existing time conditions;
delete
permission for deleting time conditions.

Call center

This section defines the permissions for managing the call center module.

Besides the standard options ALLOWED and NOT ALLOWED most of the permissions also accept the value ALLOWED FOR LIST. This last value will allow the user to perform the task only for specified accounts (the call center access list), defined in the administrator page. Using this method an administrator can manage one or several accounts, but not all of them.

queue management
permision to control the waiting queues (supervisor);
campaign management
permission for managing the campaigns from the call center;
auto break after call
if activated, the agent will enter on a "after call break; after hanging up a call on a waiting queue (WARNING, this operation will be triggered only if the agent is viewing the call center interface for agents: Call Center, section Agent);
open dashboard
permission for starting dashboard instances;
view calls
permission to view the details for the call center calls;
edit calls
permission to edit the details for the call center calls;
listen to recorded calls
permission to listen to recorded calls from the call center (this is valid only for the calls from the lists inside the call center module and has nothing to do with the global call details for the entire account).

SMS

This section defines the permissions for managing the SMS module.

Besides the standard options ALLOWED and NOT ALLOWED most of the permissions also accept the value ALLOWED FOR LIST. This last value will allow the user to perform the task only for specified accounts (the call center access list), defined in the administrator page. Using this method an administrator can manage one or several accounts, but not all of them.

view
permission for viewing the sent SMS messages;
send one by one
permission for sending individual SMS messages;
send campaign
permission for creating SMS campaigns.

Customers

The section defines the permissions to view and manage the customers module (CRM).

view
permission for viewing customers;
add
permission for adding new customers;
edit
permission for editing customers;
delete
permission for deleting customers.

Server

The section defines the global permission for the entire Accolades server.

monitoring
permission to view the status of the server that runs the service;
asterisk commands
the permission to send certain commands directly to the asterisk server;
time conditions
the permission to manage time conditions available to all accounts;
Monitored IP
the permission to view or delete the monitored IP on the server.