API for IVR integration

An IVR is a system that allows the caller to interact with the telephony server, using the phone numeric keys. Probably you already know mesages like: "Please input the account number followed by the hashtag key." or "You have to pay 123 euro".

The IVR system can interract with an external server, using HTTP(S) requests. Using this API, Accolades can send and receive data, data that can be later used inside the system.

Example

• The IVR starts a playback with the message: "Please input the order number, followed by the hashtag key";
• The caller will press 12345#;
• Accolades will make a HTTPS request to an external server, sending by POST the value 12345;
• The external server will respond back to the Accolades server with the value "inTransit";
• The IVR will playback to the caller: "Your order has been sent to the pickup location.

Step technical dataa

More info (including configuration) can be found on the page IVR/Structure management/Step types/HTTP request.