Agent call center: Reschedule call

The agents that are using the call center will perform any procedures from the Call Center module, by selecting the Agent option.

The Reschedule call tab allows the agent to reschedule a campaign call to a later date. To start the reschedule process, the agent must press the Reschedule call button from the Status tab, during or after a campaign call.

The button for call rescheduling is only displayed for a call that belongs to a campaign with the Reschedule call feature enabled. More info about the reschedule feature can be found in the Info section from the Campaigns chapter.

The interface for the tab can be visualized below.

The following properties can be defined, for a rescheduled call:

Call can be started

Defines the agent that will be notified about the call, at the defined date. Can be "by any agent be " (the contact will be called by the first available agent) or be "only by me be " (the contact will not be visible to any agent, just to the agent that reschedules the call).

Scheduled date

The day for the future call.

Scheduled time

The time for the future call.

The interval between the current time and the rescheduled time can not be smaller than one hour.

The campaigns that have rescheduled contacts, that can be called (the rescheduled time has passed) are shown with an exclamation mark. An example is shown in the description of the Status tab, from this documentation.