Waiting queues identity

Info about the queues properties can be viewed and edited from the corresponding account page, by accessing the Queues tab and then pressing on the queue name.

The identity tab allows for viewing and editing of the identity info for the selected queue, inside the Accolades platform. Keep in mind that the properties displayed inside the identity tab have no influence over the call processing procedures inside Asterisk engine, they are used only for displaying the queue throughout the application.

The account property shows the account that this queue is assigned to.

The name property defines the generic name of the queue. This name will be displayed when Accolades has to refer to the queue.

To delete the queue, the administrator has to access the page menu then click the Delete button. This button is available only if the administrator has the required permissions.

To edit some data about the queue, the administrator has to click the Edit button from the page menu.