Waiting queues operations

Info about the properties of the queues can be viewed and edited from the account info page of the queue, by accessing the Queue tab, followed by clicking the queue name.

The Operation tab allows the administrator to run different tasks on the queue.

Regenerate dial plan

Call processing inside Asterisk is done based on instructions (also called extensions), dynamically generated by Accolades. When some operations are performed by the administrators, Accolades has to regenerate some extensions, just for the selected item.

By performing this task Accolades will delete and regenerate ALL the extensions associated with this queue. It is possible that, while this task is being performed, the queue will not function properly.