IVR media

The container for managing the media files inside a step is only available to the steps that require media playback to the caller

Accolades has 3 types of tabs for media playback: PRE Media, Media, POST Media.

The interface for all 3 tabs is identical, but the use case is different.

Media

A list of files will be played to the caller, when the step runs.

PRE Media, POST Media

When a step needs to play a value (ex: number playback, date playback), Accolades will initially play the files inside the PRE tab, then it will playback the value, then the files from the POST tab. Using this method a message like "You have to pay 100 euros" can be played. In this case, a "Number playback" step is used where the PRE tab contains the "You have to pay" file and the POST tab contains the "euros" file.

Accolades will play the files to the caller one by one, sorted alphabetically. To better control the playback order we recommend to prefix each file with an index: 1_file_name.sln, 2_another_file.wav, 3_last_file.wav.

Add media file

To add a media file, the administrator has to press the "Add an audio file" button from the container that displays the file list.

Only .wav or .sln files can be added, having an individual size not larger than 3 MB.

Media file list

The interface will display all available media files, alphabetically sorted (the order that will be played back to the caller).

By pressing the file name, Accolades will display some specific options for each file:

Download

the administrator can download the file from the server;

Rename

the file will be renamed;

Delete

the file will be deleted from the server.