IVR media playback step

This type of step will play to the caller one or more audio files, alphabetically sorted. The caller have to listen to all the files, without the option to skip any message. After all files have been played the call will advance to the next step, defined in the "Ok" option.

Step options

Media

The media files management is made using the "Media" option. A description for this set of options has been made inside the section "Common options" of this chapter.

Folders

The folder management is made using the "Folders" option. A description for this set of options has been made inside the section "Common options" of this chapter.

Continue

After the step has been finished, the call will move further into the IVR structure, by accessing the step defined in the "Ok" option.