User telephony

16 February 2022

The Telephony tab is used for viewing and editing user data, about the telephony service.

For a better structure the data has been divides into several sections:

SIP Buddy;
Account info;
Phone numbers;
Call options.

SIP Buddy

The SIP Buddy term is specific to the Asterisk server. This section contains properties specific to the telephony services for the user.

Account Type: the account type that can be regular or web-socket and defines the type of connection used by the user, to communicate with the server;
Name: defines the name used by the user to login to the Asterisk server. This name has to be unique at a server level. The name can only be defined when adding a new account and can not be changed afterwards;
Account code: displays the name of the account that contains the user and can not be changed;
Public Caller ID: the phone number that will be displayed when the user places a call outside the account;
Secret: the password for the credentials used by the user to register to the Asterisk server;
Transport: defines the protocol used by the client to communicate with the Asterisk server. It accepts either TCP value or UTP value (Transport layer);
Host: defines the method for getting the IP of the user: dynamic (the server is listening for registration requests) or IP (the user has a static IP);
NAT: defines if a Network Address Translation is used when communicating with this user;
Qualify: defines if the server should periodically check the user status;
Video support: defines if the user has the support for video calls enabled;
Qualify frequency: the interval used for checking the user status (in seconds);
Call counter: instructs the Asterisk server to monitor the number of simultaneous calls for this user;
Busy level: defines the number of allowed simultaneous calls for the user (the calls above the threshold will receive a busy tone);
MAC Address: the device MAC address, used by the provisioning procedure.

Account info

This section displays the info about the account that the user is linked to.

Phone numbers

This section defines the phone numbers defined for this user.

DID: (Direct Inward Dialing) property defines the phone number on which the user can be called (for incoming calls) from outside of the account (this number has to be unique at a server level);
Local phone number: defines the number used for calling the user from inside the account (this number must contain at least 3 digits and has to be unique at an account level).

Call options

This section defines the properties for managing the calls, for this user.

Time condition: defines the time condition process that will be applied to this user or "Inactive" if no time condition is applied;
Send busy line event: defines if the server will send a notification when the user is in a call (the property can be active only if the property call counter is YES and busy level is 1);
receive busy line event: defines if the user will listen for notifications for a busy line, issued by other users (it is mostly used by the phone devices inside a secretary office that can display the status of the phone used by the manager);
pick up incoming call: defines if the user can pick up an incoming call, from another user (for example, when the device on the manager desk is ringing, but the manager is out of office, the assistant can pick up the call).