Call center call data edit

To start editing the data about a call, the administrator has to press the Edit button, from the call info page, on the page menu.

The interface allows for editing the customer assigned to the call and the remarks of the call. If Accolades is operated in a regular mode, this interface should not be used.

To be able to perform the stated procedures, the administrator has to have the required permissions and the CRM module has to be active on the account.