Call back campaign initialization

The callback campaigns can be initialized from the supervisor interface, by accessing the Call Center module and selecting the Management option.

The interface will display each waiting queue that can be managed by the supervisor. The button for editing the campaign is called Call back campaign and it is placed in the menu corresponding to each waiting queue. By pressing the button, the campaign info page will be accessed. If no campaign is defined for the waiting queue, then it will be defined automatically. By accessing the campaign info page using this button Accolades will display the interface from where the supervisor can define the campaign properties, along with the starting date for the interval to be analysed.