Add contacts to a call back campaign

To add new contacts to the callback campaigns the supervisor can only use the interface for this type of campaigns. No contacts can be added one by one or by using .csv files (these features are only available to the regular campaigns).

The interface for adding new contacts can be accessed in two ways:

• from the queue management interface (the option Management from the Call Center module), by using the Call back campaign inside the menu attached to each waiting queue;
• from the Contact list tab, by using the Update button placed in the page menu, in the campaign info page.

The second option can only be used for existing campaigns. For new campaigns only the first method is available (as there is no campaign info page to be accessed).

For the new campaigns, the first procedure for adding contacts allows for setting up the starting date for the interval in which the calls will be searched. For example, a callback campaign can be defined, using the calls from the last 7 days.

If the supervisor adds contacts to an existing campaign, then the starting date for the interval will be automatically set to the last update of the campaign.

After the search has been finished, Accolades will display a list with all contacts that qualify for the callback. The contacts are only displayed, but they are not added to the campaign. To finish the procedure, the supervisor has to validate the operation, by pressing the validation button displayed on the lower part of the page.

If the supervisor does not want to add the contacts to the campaign, then he can cancel the operation by pressing the cancel button placed on the lower part of the page.