Dashbaord configuration and initialization

The section for configuring and starting a dashboard can be accessed from the Call Center module, by selecting the Dashboard option.

Add slide

A dashboard has one or more slides. To add a new slide the Add button has to be pressed, from the page menu. This action will display the interface to configure the properties of a new slide.

After the slide has been configured, the user has to press the Save button (to save the configuration) or the Cancel button (to cancel the operation).

Slide properties

A slide contains the following properties:

• Name - the name of the slide, shown on the upper part of the layout, when the dashboard is displaying this slide (for example, "Shift 1");
• Queue - the waiting queue for this slide;
• From hour - the starting hour for the interval;
• Until hour - the end hour for the interval;
• indicators - indicators that will be displayed inside the slide.

When a slide is added or edited, the interface displays 10 slots for loading indicators. These indicators will fill in the dashboard on the order of the slots. If a slot is not being used, then it will have the "Inactive" value. It is not mandatory to fill the slots continuously (for example slot 1 can be "Average call duration", slot 2 can be "Inactive" and slot 3 can be "Top agents". The dashboard will ignore the inactive slots.

Editing or deleting the slide

To edit an existing slide, the user has to press the Edit button, from the slide menu.

To delete a slide, the user has to press the Delete button, from the slide menu.

Initialization

For the dashboard to be started, at least one slide has to be defines. Also, the dashboard can not be started if there is a slide being edited.

To start the dashboard, the user has to press the launch button, placed on the bottom of the page. Accolades will start the dashboard in a new window.