IVR overview

The IVR notation is an acronym for Interactive Voice Response. An incoming call will be processed by the Accolades server and based on the options selected by the caller, using the keypad, the call will be redirected to a phone number, waiting queue or any other type of service.

Usually the IVR is the first interaction between a caller and your company.

The IVR feature does not have a dedicated module, the management operations are initiated from the account page, the IVR tab.