IVR outgoing calls

The IVR properties can be viewed and edited from the IVR account info page, by accessing the IVR tab, pressing the IVR name and then the Info button.

The Outgoing calls tab allows for viewing and editing the properties for different types of calls that can be initiated by the IVR.

For an IVR to be able to start a certain type of call, that type must be active both on the IVR level and on the account level (that can be set up from the Outgoing calls tab on the Account info page).

Emergency calls (to the unique emergency number 112) are always active and can not be deactivated.

VoIPIT property defines the permission to start outgoing calls to other numbers inside VoIPIT network.

The International partial property defines the permission to start outgoing calls to some international destinations. Those destinations are defined from the account interface (the account linked to this queue).

The national property defines the permission to start national calls (in Romania).

The international property defines the permission for the queue to start international calls.