IVR telephony

The IVR properties can be viewed and edited from the IVR account info page, by accessing the IVR tab, pressing the IVR name and then the Info button.

The Telephony tab allows for viewing and editing the IVR properties, specific to the telephony protocols.

The DID property defines the direct phone number (from outside the account) that this IVR responds to. This phone number has to be unique throughout the entire Accolades server.

The Time condition property defined the time condition process that will be applied to this IVR or "Inactive" if no time condition is applied.

The Internal phone number defines the phone number that the IVR responds to, from inside the account. This phone number has to be unique inside the account.