IVR operations

The IVR properties can be viewed and edited from the IVR account info page, by accessing the IVR tab, pressing the IVR name and then the Info button.

The Operation tab allows the administrator to run different tasks on the queue.

Regenerate dial plan

Call processing inside Asterisk is done based on instructions (also called extensions), dynamically generated by Accolades. When some operations are performed by the administrators, Accolades has to regenerate some extensions, just for the selected item.

By performing this task Accolades will delete and regenerate ALL the extensions associated with this queue. It is possible that, while this task is being performed, the queue will not function properly.