IVR advance step

This step does not process the call in any way. It just transfers the call to the next step. This type of step is used for management purpose, for the other step types.

When adding a new step, in front of an existing one, (by using the Add button from the step menu), Accolades will add an "Advance" type step that will be change later by the administrator, using the Change button.

The process for deleting a step is like the adding one, but in reverse. Because Accolades allows only the deletion of the "Advance" type steps, the administrator must first change the type of the step he intends to delete to an "Advance" type.

Step options

Edit

The option allows the administrator to edit the parameters for this step.

Folders

The folder management is made using the "Folders" option. A description for this set of options has been made inside the "Common options" section of this chapter.

Continue

After the step has been finished, the call will move further into the IVR structure, by accessing the step defines in the "Ok" option.