IVR step: category, remarks

This step will update the category and/or remarks for the call.

Properties

Category, remarks
Category, remarks

The step contains the following properties:

Update category
defines if the category for the call will be updated;
Category
the category to be set up for the call (if update category option is enabled);
Update remarks
defines if the remarks for the call will be updated;
Remarks
the remarks to be set up for the call (if update remarks option is enabled);
Step remarks
general comments about the step.

Step options

Edit

The option allows the administrator to edit the parameters for this step.

Category, remarks
Category, remarks

Folders

The folder management is made using the "Folders" option. A description for this set of options has been made inside the "Common options" section of this chapter.