IVR condition step

This step compares the value of a variable and, based on that, it will send the call to one of the available branches.

Properties

The step has the following properties:

Variable

the name of the variable being compared;

Case #

enables (or disables) the testing of the variable against a fixed value (if the parameter is active then 2 more properties will be displayed for this case: value and folder);

Value #

(available only if the "Case#" property is active) the value that the variable must have, to send the call to the corresponding branch (folder#);

Folder #

(available only if the #"Case ##" property is active) the folder (branch) that the call will be sent to if the value is valid;

For any other value

the branch that the call will be sent to in none of the above cases are valid.

Step options

Edit

The option allows the administrator to edit the parameters for this step.

Folders

The folder management is made using the "Folders" option. A description for this set of options has been made inside the "Common options" section of this chapter.

Branch list

A list with all the available branches for the current condition.