IVR internal transfer step

This type of step will transfer the call to another entity defined inside the account. The call will exit the current IVR.

The step has only one parameter that can be edited by the administrator:

• To: defines the entity that will receive the call (user, waiting queue, another IVR etc.).

Step options

Edit

The option set allows the administrator to edit the parameter for this step.

Folders

The folder management is made using the "Folders" option. A description for this set of options has been made inside the "Common options" section of this chapter.