IVR send e-mail step
This step sends an e-mail using an external mail server. The server can be the one defined in the Accolades configuration file or any external server.
Properties
The send email step has the following properties:
- Server
- the server used for sending the email: Accolades (the server defined inside the Accolades configuration file) or Custom (in this case additional fields will be displayed, to input the credentials for the server);
- Host
- (only for a custom server) the address of the server (as an IP or a FQDN);
- Port
- (only for a custom server) the port for the connection to the server;
- TLS
- (only for a custom server) if a secure connection should be used;
- Username
- (only for a custom server) the username for the mail server;
- Password
- (only for a custom server) the password for the mail server;
- Sender email
- (only for a custom server) the address from where the email will be sent;
- Wait for confirmation
- if active, then the call will only move to the next step after the connection with the server is closed (and the process is finished), otherwise the call will move to the next step without waiting for a response from the server;
- To
- the email address where the message will be sent;
- CC
- an additional email address where the message will be sent;
- Subject
- the title of the email message;
- Body
- cthe content of the email message.
The parameters that have the dollar sign ($) in their name (to, cc, subject and body) can contain variables (defined during the configuration step) using the format $variableName. When the step is being processed, the variables will be replaced with their current values.
Step options
Edit
The option allows the administrator to edit the parameters for this step.
Folders
The folder management is made using the "Folders" option. A description for this set of options has been made inside the "Common options" section of this chapter.
Continue
After the step has been finished, the call will move further into the IVR structure, by accessing the step defined in the "Ok" option.