User call center
The Call center tab defines the properties of this user when it is used inside a call center envoirement.
The call center user property defines if this user can be selected by the agents of the call center, for this account.
A agent needs a user (a phone) to login to the call center. When the agent selects the user, the list will display only the available users that have the call center user property active.
The channel spy property defines if this user will have the functions for listening to other calls active (this functions are specific to the call center activity). This property can have one of the following values:
- Inactive
- the user can not be used for listening to ongoing calls;
- Listen
- the user can only listen to ongoing calls, without any interaction;
- Whisper
- the user can listen to an ongoing call and can only talk to the agent;
- Barge-in
- the user can listen no an ongoing call and can talk to both the agent and the caller.