User call recording

The Call recording tab allows for viewing and editing the options for recording the user calls.

The outgoing calls option defines if the user"s outgoing calls are recorded.

The incoming calls option defines if the user's incoming calls are recorded.

The recorded audio files can be downloaded from the server from the modules that can display call details lists: Call Center, Customers, Call details. Each module has a page that displays call lists as a table, for certain situations. If the administrator has the permissions to listen to recorded calls, then the tables will have a column called "Download" that will contain a symbol for starting the download, if a file is available.

The storage space for audio files is limited for each account. When the limit is reached, Accolades will automatically delete the oldest files.