Call forwarding for user

The Call forwarding tab allows for viewing and editing the call forwarding rules for this user.

Each type of forwarding has 3 options:

Inactive

no calls will be forwarded;

Voicemail

the calls will be forwarded to the (only if the voicemail has been initialized);

Internal

the calls will be forwarded to another user, from the same account;

External

the calls will be redirected to a number outside the account.

All calls option will redirect all calls received by the user. This option will disable all other types of forwarding.

Unavailable option will redirect all calls when the user is unavailable.

Busy option will redirect all calls when the user sends a busy tone.

No answer option will forward all calls when the user does not answer an incoming call, after a defined number of seconds.

The Call Transfer option allows the user to transfer active calls to another phone number. The Call Transfer option allows the user to transfer active calls to another phone number. It is recommended that this option to be activated for all users (this is why, when adding a new user, this option is active, by default).