IVR time condition step
Accolades will parse a time condition and determine if the current call has been made during the defined work hours or not. Based on that, the call will be processed accordingly.
Properties
The step has the following properties:
- Time condition
- Defines the time condition that will be parsed. The time conditions can be defined inside the account, using the Time conditions tab.
- Media playback (when unavailable)
- This option defines if the audio files available inside the time condition will be played to the caller when the call has been made outside the working hours.
- Offline step
- The option defines the action to be taken when the call is made outside the working hours. The "Default" value will take the call out of the IVR system and run the action defined inside the time condition. The "Offline step" value will ignore the action defined inside the time condition step and move the call forward to the Offline step.
Step options
Edit
The option allows the administrator to edit the parameters for this step.
Folders
The folder management is made using the "Folders" option. A description for this set of options has been made inside the "Common options" section of this chapter.
Branch list
A list with all the available branches for the current condition.