User overview

In Accolades a user is either a phone device or a software that will connect to the Asterisk server. A user is always attached to an account.

Notice! The user entity must not be misunderstood as an administrator. A user is short for Asterisk user. The entity that has access to Accolades is called Administrator, Agent or Supervisor.

The Users module can be accessed from the main menu and can be used for the following procedures:

• search for specific users;
• view the last search results;
• view the last accessed user.

If the administrator needs to display all users from an existing account, then it is recommended to use the User list tab from the account info page. Using this procedure, the search result will be a lot smaller as the search will be restricted only to the selected account users.